RETURNS & REFUNDS

RETURNS  -  We want you to be in love with your purchase so we are here to help! If you have any questions regarding sizing, fit, colour, recommendations, or anything else please contact us.

You can  email us at info@lumafashion.co.nz or fill out the contact form on the site. If you're not happy with your recent online or in-store purchase, you are welcome to return it for a refund, exchange or credit.  We accept returns within 14 days of receiving your order on-line or purchasing instore. Please note any returns received past the 14 days will not be accepted. Returned goods must be unused, unaltered and unwashed with all original tags attached and packaging enclosed.  Please avoid the transfer of perfume, deodorant or makeup which may void acceptance of your return. 

We cannot process your return until the goods are received at the store . We reserve the right to deny a return, if the goods returned do not meet our return policy requirements. We are unable to exchange or refund used, laundered or customer damaged goods. 

If items returned used a 'Free Shipping' promo (automatic discount or promo code), the cost of Shipping will be deducted from your refund amount if that item(s) is returned.  The cost of delivery for returns and refunds is not refundable. A further delivery charge  may be required for re-sending the exchange.  

We will assess the item once returned to ensure it meets our criteria before a refund or exchange will be processed .Please allow 5 to 7 working days for exchanges and refunds to be processed once we receive them. Your refund will be credited to the original purchaser’s credit card or a credit issued (credits are redeemable both instore or online).  Please note, card refunds may take up to 3 business days for your bank to complete.  This can vary between card issuers.

REFUNDS

All refunds are processed in NZ dollars. 

Refunds are made to the credit card  that you used to make the original purchase. 

If you paid by internet banking, we will pay the refund to your bank account. 

For international refunds, the amount showing as refunded in your local currency will depend upon the exchange rate and exchange fees charged by your credit card provider at the time the refund is processed.  Therefore, the final amount you receive may be slightly more or less than your original payment.